Being a passenger of the tour or the person who booked the tour package(s), you are deemed to have read, understood and accepted the following booking and tour terms and conditions.


In planning and facilitating your travel experience in Vietnam, the following are terms and conditions to note and abide with when you sign up to travel with us.

1. Booking and Confirming a Tour

An advance payment (the amount thereof to be determined by Sparrow Travels) is required to book and confirm a tour. This can be made either in cash, credit card, travellers' cheque or telegraphic transfer to the bank account designated by us. Additional service charge (including bank charges levied by the bank) may apply in the case where payment is made other than the form of cash. 

2. Cancellations

Refund of the advance payment will be made if we receive prior notice of the trip cancellation from you at least 14 days' before the date of departure or the starting date of the tour. Additional bank charges will be levied if the refund is to be made through telegraphic transfer and such additional bank charges, if any, shall be deductible from the refund.

There will be no refund of the advance payment for cancellations within 14 days' of the date of departure or the starting date of the tour.

3. Amendment to Tour Itinerary

Sparrow Travels will make reasonable efforts to avoid changes in the itinerary. However, Sparrow Travels reserves the right to make changes at any time due to unforeseen circumstances; especially during peak periods.

4. Unused Services

No refund will be made with respect to accommodation, meals, sightseeing tours or any other services included in the tour fare but not utilised by you, either in part or full, or where you amend, cancel or otherwise vary arrangements after commencement of the tour.

5. Confidentiality

All personal data submitted through the website or submitted to us in any other manner will be handled with confidentiality.  We do not share your personal information with any third parties save for the purposes of us using such information in order to provide you with travel services and for the purposes of compliance with applicable laws.

6. Limitation of Liability

Sparrow Travels will always do our best to provide you with tour services for your satisfaction. However, to the extent permitted by the applicable law, in no event shall Sparrow Travels and/or third party service providers be liable for any loss, injury, claim, damage, delay, change in schedule, other adverse events, or any special, exemplary, punitive, incidental or consequential damages of any kind, whether based in contract, tort or otherwise, arising out of or in connection with the tour and booking services it provides. 

You hereby agree that Sparrow Travels shall not to be responsible and/or liable for additional expenses and/or damages incurred due to any delay, accidents, natural disaster, political action or unrest. 

The foregoing shall apply to both contractual and negligence claims.

7. Indemnification

You shall indemnify Sparrow Travels and third party service providers from and against any and all claims or causes of action brought by you or on your behalf or by third parties in connection with the tour and booking services provided by Sparrow Travels and/ or its third party service providers.

8. Governing Law

The terms and conditions herein shall be governed by Vietnam law.

terms and conditions